Troubleshooting
Read-only lookups that help your operations and support teams trace transfers without opening a support case.
Overview
The Troubleshooting endpoints answer the questions your support desk gets most often: the payer says they sent the money, where is it? and is this payment receipt genuine? They are read-only, work with read-only API keys, and return a single result field you can branch on, so they are as useful behind a support tool as they are in an automated reconciliation job.
All of them live under /v1/troubleshooting/ and share the same response conventions.
What's in this section
| Page | What it covers |
|---|---|
| Deposit Lookup | Trace an incoming BRL (Pix) or ARS (Transferencias 3.0) deposit by its rail reference: credited, rejected, pending, or never happened. Spot fraudulent vouchers. |
Learn more
Updated about 10 hours ago
Did this page help you?